Refund Eligibility Standards

CleverLogic maintains specific criteria for refund requests to ensure fair treatment for all students while protecting the integrity of our educational programs. Understanding these requirements helps set clear expectations from the start.

Non-Refundable Situations

• Requests made after 30 days from enrollment date
• Completion of more than 50% of course content
• Violation of our academic integrity policies
• Failure to attend scheduled mentor sessions without prior notice
• Personal preference changes or unrealistic expectation adjustments

Step-by-Step Refund Process

Our streamlined refund procedure ensures efficient processing while maintaining thorough documentation for both student and institutional records.

Refund Scenarios and Calculations

Different situations warrant different refund approaches. Here's how we calculate refunds based on various circumstances and timing.

Payment Method Considerations

Refunds are processed using the same payment method used for the original transaction. For installment plans, refunds are calculated based on payments received minus any applicable fees. Gift certificate purchases have different refund terms and may be subject to additional restrictions.

International students should note that currency conversion rates at the time of refund may differ from the original purchase rate. Banking fees incurred during international transfers are typically deducted from the refund amount.

Special Circumstances and Exceptions

We understand that unexpected life events can impact educational plans. CleverLogic reviews exceptional circumstances with flexibility while maintaining fair policies for all students.

Medical Emergencies

Students facing serious health issues that prevent course completion may request refunds beyond standard timeframes. Medical documentation is required, and we work with students to find appropriate solutions including course deferrals when possible.

Military Deployment

Active duty military personnel called to deployment receive special consideration for course withdrawals and refunds. We honor military service with flexible policies that accommodate service requirements.

Family Emergencies

Significant family crises affecting ability to continue education are reviewed individually. We consider documentation and circumstances while working toward fair resolutions that support students during difficult times.

Job Loss or Economic Hardship

Students experiencing sudden financial difficulties due to job loss or economic circumstances may qualify for payment plan modifications or partial refunds based on individual situations.

Appeals and Dispute Resolution

If you disagree with a refund decision, CleverLogic provides a fair appeals process to ensure all cases receive thorough review and consideration.

Appeals Process

Submit appeals within 10 business days of receiving your initial refund decision. Include any additional documentation or circumstances that weren't previously considered. Appeals are reviewed by a different team member to ensure objectivity.

Appeals decisions are typically rendered within 5-7 business days. If the appeal is successful, refund processing begins immediately. Final appeal decisions are considered conclusive under this policy.

External Dispute Resolution

Students unsatisfied with internal resolution may pursue external mediation through appropriate consumer protection agencies. We cooperate fully with legitimate dispute resolution processes and maintain detailed records of all transactions and communications.